FFF Enterprises’ Wow! Customer Care services have been developed in collaboration with our customers, so we would like to know what you think of them and in what other ways we can continue to serve you — and your patients — better.

Supply Channel Integrity
FFF has invested 19 years in defining and developing a secure biopharmaceutical supply channel. FFF’s Guaranteed Channel Integrity ensures product availability, affordability and safety.

FFF “Wow!” Customer Care Difference
Our Customer Care Representatives are highly trained in the specialized ordering of biopharmaceuticals, plasma products and vaccines, to ensure that your orders are accurate and timely and meet your expectations.

24/7/365 Ordering
Orders can be placed at any time, on any day of the year through
our Wow! Customer Care department. After normal ordering hours
(5:00 a.m. - 5:00 p.m. PST), our certified on-call team is authorized to place and ship emergency orders, providing customer access to
critical-care products whenever they are needed.

Holiday Schedule
FFF will be closed in observance of these national holidays. In order to ensure timely delivery of your orders around holiday times, please place your non-emergency orders by 4:00 p.m. PST two business days prior to the upcoming holiday.

FFF’s Verified Electronic Pedigree
We launched our web-based drug pedigree verification system, FFF’s Verified Electronic Pedigree, on June 1, 2004. The system allows customers to access verification of FFF’s receipt of product directly from the manufacturer and of shipments to the customer. The first such system in the nation, it assures that your patient’s product is safe — when it comes from FFF.

Online Ordering and Reporting
BioSupply is FFF's secure online ordering system. Through BioSupply, customers can easily place and track online orders. BioSupply extends FFF's Guaranteed Channel Integrity to the ease and efficiency of secure online ordering. BioVision advanced online reporting enables customers and shareholders to access sales activity. This reporting capability puts individual and group sales activities at your fingertips — always accessible, 24 hours a day, saving you time and frustration.

Reimbursement Advisor Line — 800-843-7477
FFF's Reimbursement Advisor Line is staffed by experts who are ready to resolve your questions and guide you through the complexities of biopharmaceutical reimbursement. They are available from 8 a.m. to 5 p.m. PST. Our Reimbursement Advisors have in-depth experience with coverage and reimbursement for all biopharmaceuticals, plasma products and vaccines in our inventory. They offer exceptional support for challenging disease states, including dedicated advocacy for IVIG therapies.

Infusion Advisor Line — 800-843-7477
Our infusion specialist will answer your questions about the principles of IVIG therapy, including IV drug administration, cost-effective care and improving patient outcomes.

Pharmacy Advisor Line — 800-843-7477
When you have a product or dosing question, you need it answered right away. FFF's on-call pharmacist is experienced with every drug we provide and available to answer your questions at any time of day.

BioSupply Trends
BioSupply Trends is FFF’s award-winning e-newsletter. It is published twice a month, to provide you the most current industry and reimbursement news and product supply information.

Lot-Track™ Product Safety Technology
As an FFF customer, all biological products shipped to your facility from FFF are automatically tracked by Lot-Track, our advanced product safety technology. Upon indication and verification of a recall or withdrawal of product that FFF has supplied, Lot-Track automatically sends notification to affected customers. All of this takes place within four hours of FFF’s receipt of a recall announcement, giving you the fastest tracking and notification system at no additional charge.

Specialized Materials Management and Shipping
Biopharmaceutical products are human proteins that require specialized knowledge for proper management. The Materials Management Team at FFF is specially trained in handling biological products, based on each product’s individual specifications, to ensure the integrity of these expensive proteins.

Manufacturer Partnerships
As the largest distributor of biopharmaceutical products in the United States, FFF enjoys excellent relationships with all of the manufacturers of biopharmaceuticals, plasma products and vaccines supplied in the United States. This gives you unparalleled access to these critical-care products, even during times of short supply.

Local, Professional Sales Force
FFF has the most knowledgeable, service-oriented sales professionals in the industry to represent you and your facility. Our sales reps provide local, personalized service to respond to your individual needs and requirements.

Comprehensive Portfolio of all Fractionated Plasma Products
FFF offers the full line of biopharmaceutical products available to distributors, allowing for “one call, order all,” to meet your requirements. We know you will feel well served by FFF’s Wow! Customer Care, but we would welcome any suggestions you might have for improving our service offering. Please contact your rep or call Robert Keith at 800-843-7477 x1109.

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